I bought Gold with crystals I bought IRL but never recieved them,

I bought some gold using crystals that i bought with IRL money. When i went to make the transaction it said processing then the game crashed. I logged back in but I never received the gold nor did I have the crystals that I bought with them. Is there anything that can be done?

Hello, @jrkpriest and Welcome to the Lost Ark forums!

I’m sorry to hear what happened with this transaction.

In case the Gold hasn’t shown up yet, please contact us via live chat, our staff there can check what happened during that transaction and escalate it if needed.

I hope this helps and you can get your gold. :slight_smile: