I can´t enter in South américa server (it appears loked for me)

I have more than 1350 hours playing this wonderful game.
However, yesterday I was trying to log on to my South America Server Kazeros, (I´m Living in Brazil as well and never had this issue this is the same server I play since launch and appears that I haven’t any characters in that server also the entire South America server was Looked for me.
Anyone could please help me with this issue?
Ps. (I´ve already verified the integrity of the game files).

Hello @tiagovecchiato, welcome to the forums.

I’m sorry to read that you’re currently unable to login to the South America region, I understand that you’ve already tried verifying the integrity of your game files, please try the following troubleshooting steps and confirm if the issue persists:

  1. Restart your router and modem.
  2. Restart Steam.
  3. Restart your PC.

If after doing these you’re still unable to login to the SA region, please contact us through the Amazon Games Support website and provide the information requested in the following article:

Have a good day in Arkesia.

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First of all, Thank you so much for your attention and quick answer to this post.
I´ll do as you suggest hope it works.

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