Hello,
I am here posting because It is impossible play and use the early-access. The reason: After few minutes in the queue, the position number of queue gets stuck. When I cancel the queue, appears this mesage:
Canot connect to the server. Exiting the game …
I am running a windows 10 update, I have got the drivers update and I did :
Nothing worked, the issue is still persist.
Welcome to the Forums @keffrenuk
I hope you are doing great !
I understand this is concerning , this thread was moved to the category ‘‘ Game Feedback’’ where the team will have an eye about your opinion and experience.
This will be checked by our specialized team.
I apologize for the issues this is causing.
Thank you very much for your patience and I also recommend to send your comments following the steps in this link:
Amazon Games
Opinions like yours help us improve our products and the quality of service we offer our customers.
Thank you for your comments, they are always welcome.
(∩◕‿◕)⊃━☆ﾟ.*
Hello @Thocha
Welcome to the Forum
I hope you are fine.
You can all be sure we are aware of all these errors and we are working right now to solve this as soon as possible.
On the meantime, have you already tried to quit the game and launch it again? Exiting Steam may be necessary as well.
Also, if you haven’t, may be helpful to follow the instruction to turn off IPv6:
-From the Start/Windows Menu, select settings.
-Select Network and Internet.
-In the Status section, under change your network settings, select "Change adapter options.
-When the Network Connections window opens, right click your network connection.
-Select properties.
-Scroll to Internet Protocol version 6.
-Uncheck the Internet Protocol Version 6 (TPC/IPv6) box.
-Select OK to save your changes for the selected network adapter.
-Try launching the game again.
If the problem persists can you kindly reach out to our customer service live chat, so we can further help you with this issue.
As we will need some personal information from your account. Be sure to have your game logs ready just in case they ask for them.
If you have more questions please let us know.
I hope this helps.
Thank you for your patience.
(◕‿◕) 
quoteee
Hello!
This error hhappened to me to - twice.
Each time after spending 6-8 hours in queue for Zinnervale.
Just recently i was stuck att 6884 - I stayed in queue for an additional 1.5 hours just to make sure. When i finally clicked to leave que - that error message was waiting for me behind the que popup
I am now at 19249 and i have been in queue since 14.30 today.
Yester day it happened at around spot no. 4000.
I have bought Silver, Gold and Platinum supporter packs that I have opened on zinnervale - so I cant change. without wasting 180 euros.
PLEASE! If you are making us queue for 6-8 hours to play the game. Please at least have queues that dont decide to just quit and put you back in last place.
Note:
Any news on when this will be fixed?
I don’t see how that helps solve the 20k player - 8 hour queue on Zinner.
What is the status on fixing the 8 hour queues? 
Edit: If you take quick look at this post Boost Zinnervale - there’s literally 100s of posts, and no response. The community is in a state of uproar - and it literally feels like we are being stonewalled. Would really appreciate some active communication 
I understand your point and i apologize for the delay , this is being worked to be solved as soon as possible.
As soon we have an update i will definitely share the details.
In the meantime you can also leave your comments on the link below:
Submit Feedback - Support | Amazon Games
Thank you for your comments, have a great day.
(∩◕‿◕)⊃━☆ﾟ.*
any update on this? @Eulah It has been 11 Days now, and the problem occurs even more frequently now.
Would appreciate an update on this.
Just today this issue has caused me to DC twice today. Resulting in 10hrs in queue and right now Im at number 10 556 in line for Zinnervale.