I cannot re-enter Valtan

[Jauntie]

I was in a Valtan gate 1 run and was suddenly disconnected, the game itself had simply crashed. After I reentered my party completed the Gate 1 run and I couldnt do gate 2. I tried to join another party to complete gate 1 but I could not. I need a re-entry ticket for gate 1.

[ThunderWolf]

Hello @Jauntie

I hope you are doing well.

I’m sorry for the issue regarding the Vykas raid disconnect. Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually. we have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that they will be receiving a ticket, I apologize for the inconvenience.

Please have a look at the below mentioned post for more details about the process.

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Please remember:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

I hope this helps. Cheers!