I can't buy royal crystals on steam

I’m not able to purchase crystals within the game through steam

Hello and welcome to the forums @texugo777,

I am sorry to hear you seem to be having issues purchasing Royal Crystals. This usually has to do with your trusted status from Steam not reflecting in Lost Ark. Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here:

  • Initiating player-to-player trades (requests can still be received)
  • Sending in-game gifts
  • Exchanging Royal Crystals for Gold
  • Sending in-game mail with attachments

Some additional restrictions were added with the Patch update on July 20th:

Added new preventions to deter gold sellers. Paid gold (purchased from the currency exchange) will have a 3-day withholding period. Gold that is under a withholding period will be called ‘withheld funds’. Gold without a withholding period will be called ‘available funds’. Withheld funds will be restricted in the following ways:

  • Cannot send withheld funds through mail
  • Cannot deduct from withheld funds when accepting billing mail
  • Cannot use on 1:1 trades
  • Cannot use in Auction House
  • Cannot use in Marketplace
  • Cannot use in Loot Auctions

This is part of a security measure that is in place to combat bots and of which you can further read about here:

In order to make your account trusted you will need to have performed a purchase(s) for at least $5, where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator

*Additionally, please ensure Steam Overlay is enabled.

Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor mobile authentication for the first time and up 30 days depending on Steam’s clear time.

I hope this helps and see you in Arkesia! :wolf:

but I’ve already shopped on lost ark and I’ve had steam guard activated on steam for many years, what’s the point of that?

I’m not going to buy the skins I want because of this and the bots?

what sense for me not to be able to buy the royal crystal now?

I had this issue myself before, I had to open a ticket with Steam for them to verify my information. That might be helpful in your case as well.

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Yeah, basically ignore everything Amazon support said. You need to submit a support ticket on Steam.

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thanks I’m going to send a ticket to support steam

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