I can't claim my Special express rewardse

Hello, i have a big problem.
I actived my special express missions on wrong character and then i moved it on my new alt ( without claiming anything from wrong character).
But now I can’t claim some of my rewards from my special express missions because they result yet claimed ( it’s like if it checks missions on previous char and for that missions are done).
I did not received those claimed rewards. I have checked both inventory/storage of characters.

Thank you for the help

Welcome to the Lost Ark forum community.

I’ve moved this over to the support section so our support team can check into this.

1 Like

Hi @MarcoXxX.

Hope you are doing well!

I’m so sorry for the problem you are having with the reward of the Special Express.

Please in this case try to check the integrity of the games files with steam to verify if there any corrupted file that is causing this problem. Once you have done please check if you can see the skin again or still missing.

Here is the link with the steps:


If the problem continues once you have done with the steps, please contact our support team by creating a e-mail to help you further with this.

Here is the link to contact them:


Hope this information help you! :wolf: