I can't clear Vykas hard mod

Hello staff I have a problem with them during gate 3 of vykas hard mode, it happened that I did it with friends, until the end or just that she was going to die, at that moment I was disconnected in the meantime there are the bids and the rewards I was able to connect but, I could not recover the chest, and even after leaving, so I left in normal mode and it tells me that I cannot do it, and so in the meantime, I don’t have a restoration ticket for them, I have looked in the emails and even in my inventory in case I can’t finish it in the normal and the hard mode, thank you again.
Name: Syty
Region: Na west
Server name: Valtan

Yea this is annoying you lose opportunity to get chance due to dc … this must be fixed. Or at least give entry back.

i don’t trolling

Hi traveler @JAMS!!

Hope your doing good!

I’m very sorry to hear about this situation affecting you.

We highly appreciate patience on this issue, we know how frustrating it is for players to be disconnected, and lost rewards when a game server unexpectedly crashes or loses stability. We have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during player participation.

The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects. Additionally, receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives. We hope this system helps improve players’ experiences with the game.

Hope your issue will be fix soon and have a nice week.

Why not trigger the lockout on boss reward acquire, instead of dungeon entry? Disconnects really shouldn’t be this devastating, but the design of lockout on entry is exacerbating the problem. I hope devs understand that this is 100% preventing us from playing the game until it is fixed.

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