I cant exchange object with anybody

[olipibsi]

It didn’t gave me the trust worthy status even if i bought something lately. My friend can give me things, but the oposite does not work.

My name in game is Thickfrog on the aldebaran server.

[Centeotl]

Welcome to the Lost Ark forum community. I’ve moved this over to the support section so our support team can check into this.

[Kagami]

Hi @olipibsi

Welcome to the Lost Ark Forum!

Hope you are doing well!

Regarding to your situation, I would like to share some more information about to confirm that you have already done all the steps to get the trusted status.

Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here :

• Initiating player-to-player trades (requests can still be received)
• Sending in-game gifts
• Exchanging Royal Crystals for Gold
• Sending in-game mail with attachments

Some additional restrictions were added with the Patch update on July 20th :

Added new preventions to deter gold sellers. Paid gold (purchased from the currency exchange) will have a 3-day withholding period. Gold that is under a withholding period will be called ‘withheld funds’. Gold without a withholding period will be called ‘available funds’. Withheld funds will be restricted in the following ways:

• Cannot send withheld funds through mail
• Cannot deduct from withheld funds when accepting billing mail
• Cannot use on 1:1 trades
• Cannot use in Auction House
• Cannot use in Marketplace
• Cannot use in Loot Auctions

This is part of a security measure that is in place to combat bots and of which you can further read about here:

An Update to Fraud Prevention in Lost Ark

As we continue to improve and increase our protections against malicious actors and behaviors in Lost Ark, we are making adjustments to our tools and systems that prevent fraudulent purchases. In March, we rolled out a fraud prevention system that requires players to have a ‘Trusted’ status through Steam or Lost Ark in order to access specific social and economic systems such as initiating player-to-player trades, sending in-game gifts and mail with attachments, and exchanging royal crystals fo…

March 24 Weekly Update

In order to make your account trusted you will need to have performed a purchase(s) for at least $5 (less than a year ago), where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator

Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor mobile authentication for the first time and up 30 days depending on Steam’s clear time.

Hope this information help you!

[Kyuhaze]

@Kagami hello

I hace authenticator 2factor like 6 months ago also have like u see trusted statud on steam but cant send mails inside the game to my alters keeps poping that im not trusted please solve 5 months with this is making me think on leave the game

Name charscter: Kidanee
Server: azena
Region: Na east
Have this problem for more than 4 months please fix my account

[Kagami]

Hi @Kyuhaze

Thanks for your reply

I’m sorry that you have done all the steps and after all this time you don’t the the trusted status on steam.

Usually it takes about 3-30 days for steam to report your trusted status to AGS, after it is acquired in steam.

In some cases this transmission doesn’t work properly have been found where the trust status takes a longer, indefinite amount of time to reflect on our end so it would be a matter of waiting with no specific time frame attached.

Hope this information help you!