I can't get my reward from 2 missions in the game

First, I did the 19th mission in the collectibles missions, the formona island lady. Mission name is the lyre of love, it is located formona island collectibles, i didn’t get my reward.
and secondly, the totoroyk island mission is called feeling lucky. The mission letter got stuck in the bottling section and I didn’t get my reward.

Please I will be glad if you can help.
server: Antares nick: Worldshaker