I can't make personal exchanges

I can’t do personal exchange, I have everything enabled, even so it won’t let me, I’ve already played more than 500 hours and I still don’t have the personal exchange option enabled
Nombre: Ghostema
Nombre del servidor: Arthetine

Can somebody help me

Hello @nergal.grande ,

Greetings to you! :handshake:

The personal exchange option is visible when the other player’s avatar is right clicked. If there is any error coming up, please share a screenshot.

If you added at least $5 to your Steam Wallet, and it’s been more than 30 days from that, you should be a trusted user already.

Please make sure you can send friend and/or group invites on Steam (as this is a feature for trusted users only). If it doesn’t allow you to, contact Steam support so they can check into that. If everything is fine on Steam’s end, please tag me here so we can investigate this further on our end.

I hope this helps.

@Helianthus Good evening, I have already recharged more than 5 dollars before, I can send requests to friends, join groups, etc., can you help me? I am connected to the lost ark, how could I enable this option to exchange personal

Thanks for confirming @nergal.grande . I will check this further. Please help me with screenshot of in game message that you get while trying to make the exchange or of the window, if you aren’t getting an option at all after right clicking the player in game. If you remember the approximate date range of steam purchase, that would be helpful too.

I will soon update you as soon as I receive any further information.


5 AGO 2021 13$
10 AGO 2021 4$
22 DIC 2022 9$

All that time I have bought several games that are more than 5 dollars that could enable me to have my reliable account.
I have other purchase dates but older than that I don’t know if they would work

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Thanks a lot for the details @nergal.grande .

I will get back to you if I need any further information.

Thank you! :slight_smile:
Take care.

Kindly help me with this same issue as well as I’ve had this issue for months.

Here is another representative confirming that I already completed all the necessary steps to receive the Trusted status.

After reading your replies above I also wanted to let you know that:

  1. I can send friend requests in Steam
  2. I can send group invites in Steam
  3. I have access to Steam’s Market

I have also recently bought Royal Crystals in-case that can help speed up gaining the Trusted issue.

Please look into this as I’ve tried to have this issue fixed since November when Summoner was announced.

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Hello @ChuYnxiu ,

Greetings to you! :handshake:

I am sorry for the issue that you have been facing, I have gotten your information as posted on the linked thread and will research further.

Please share the screenshot of the message that you get when trying to make the personal exchange.

I will update you further once I have more information on this.

Thank you!

The upload option when replying seems to be having issues so I’ll just type the message word for word.

  1. When trying to do the Daily Gold Guild Donation - “Cannot use the Guild Donation function while transaction is restricted.”

  2. When trying to send mail to my alt - “To improve player safety, the ability to send mail attachments is disabled until accounts have a Trusted status.”

@ChuYnxiu Were you able to fix the gold? what of a trusted state?

Any solution or would I just have to wait?

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I have a similar issue with my new summoner still leveling her i have trusted status but I cannot donate gold to my guild it gives me the same restricted message but I could donate the 1st couple weeks also waiting on someone to respond back to me because I haven’t received the compensation at all this is my 3rd post and CS sent me to the forums twice now


@Solaire please

Hi @nergal.grande and everyone.

Hope you’re great :sunny:

I’m sorry you have this issue with trusted status, as I replied in your last post I have +500 Played Hours - #2 by Solaire

Also for everyone information:

If you have the “2FA” activated already, I ask you for a bit more of patience, it might not take the same amount of time for all the accounts.

May I ask if you enabled mobile 2FA for your account?

If yes as mentioned above it might not take the same amount of time for all the accounts.

If not then please when you have a chance please go and enable it and check back in a bit to see if you can use all the game’s features.

Also having in mind that is the status is in “yellow” this could take a while to you get trusted status. As mentioned above it might not take the same amount of time for all the accounts.

Also if you didn’t do so, when you have a chance please contact steam to check if everything is okay. Steam Support :: How do I contact Steam Support?

After contact steam, If you’re still with this issue playing Lost ark, we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:

Contact Us | Amazon Games

Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!

Stay safe!

Good Evening or Good Morning solaire, I inform you that they wrote to me 3 minutes ago and they told me that, what does it mean I don’t understand I have to wait 2 days now for my account to be reliable?

@Helianthus @Solaire Can you please help me

Hello @nergal.grande ,

Thank you for your patience.

Our Devs have reviewed the scenario and are aware how, even after the requirements to make the account “trusted” are met, some cases are taking longer.

We understand this is unfortunate however, in this cases we are unable to grant trusted status manually since we don’t have the tools or authorization to do it from our end.

Currently, we can only advise you to wait on the status to be granted as there is no estimated time-frame that we can provide for it.

If steam has advised you a time frame you can follow up with the steam support for further information in this regards.

Thank you for your understanding.

Thank you @ChuYnxiu for additional details, this is under investigation and I will update you once I have more information.

Would I have to wait those 2 days as Steam support says and it will probably solve everything for me?