I didn't get a reward from amazon

I contacted myself and I am waiting for an answer but I had a problem with my amazon rewards where for some reason they did not give me the gems I claimed the rewards on the agaton server with the character of cicinia and at first I thought it was just a bug but enough has happened hours and even so they did not give me the gems what happened in short was that I claimed the rewards from amazon and they gave me 3 until then everything was fine but when I claimed the rewards within the game they gave me both the pet and the aura but the gems for some reason they did not arrive I still had my 475 that I always had thanks for taking into account my report sorry for my English I only speak in Spanish and I did it with a translator

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