I didn't get a ticket after a crash

[kryszak255]

After the latest update, during the abyssal there was a game crash, I did not receive any abyssal or volatile ticet awards.

[Affiliate]

Hi @kryszak255 , I hope you are having a great day.

I’m sorry to read that your game crash on the middle of an important activity, there is a statement regarding this situation, I’m going to leave the link here :

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Hope this helps, be safe and thanks for the patience!!

[BUTWHY]

Does this include rest bonus in chaos dungeon (x2 aura of resonance)? I was kicked out of a rest bonus run in chaos dungeon when servers restarted for stability issues. And do we have to access this system in-game or is this automatic.

[Affiliate]

Hello adventurer @BUTWHY, welcome to Lost Ark forums.

I’m sorry it took me some time to response your question, as the statement says the delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives, you do not need to do anything else, just wait and check on your mailbox, and it includes the aura of resonance.

[kryszak255]

Why do I need a useless crate that everyone gets. I want to recover the ticket to the abyssal that was bugged. Fans that people who lose nothing during the update get the same as people who lost whiteness to abyssal and other things. I still haven’t got a ticket to the abyssal