I didn't receive my first powerpass even though I got it from the message box

[airgearrj2]

I finished vern and received in my mailbox the ticket to get the power pass but it doesn’t show up in the character selection. Does anyone know what I can do?

![imagem_2022-08-14_202142264|690x387]

[classicmix50bags]

Nothing. Powerpasses are still disabled at the moment.

[airgearrj2]

tanks

[ThunderWolf]

Hello @airgearrj2

Welcome to the Lost Ark Forums community. We are glad to have you here.

As mentioned by @classicmix50bags The Powerpasses have been disabled at the moment.

Powerpasses Temporarily Disabled

Greetings adventurers, All Powerpass purchases have been temporarily disabled within the in-game store as we work to resolve an unintended issue with them. If you attempt to purchase a powerpass at this time, you will receive an error notice and your purchase will not go through. Additionally, Powerpasses earned in-game will not be usable by any characters until this is resolved. Thank you for your patience, and we will let you know when we have an update regarding this issue.

Any update about the same will be posted in the Official News - Lost Ark Forums.

I hope this helps. Cheers!