Hi,
I have one character who is stuck in Great Castle currently. I can consistently log in to my other characters except for this particular one. Whenever I try to load that character, the game is forever stuck on a loading screen.
NA West, Server Akkan
Character Name: Myeonghi
Hello @lisetkuilna, Welcome to the forums!
I have changed the location of your character to Prideholme!
Also do not forget to verify the integrity of the game files with steam before running the game, just to make sure there are no corrupt files.
Let me know if you new further assistance!
Farewell! 
Thank you for your help. I am able to log in to the character now. Thank you very much