I have a trusted steam account and still cannot trade

I know there’s been a lot of complaints about this; I’m yet another person with a very old steam account, with all the requirements for a trusted account: long purchase history, two factor authorization, no bans, no restrictions, etc etc. I’d like to get this resolved, i owe my friends gold.

Welcome to the Lost Ark forum community, zabarak42.

How long have you been playing your main character?

I’ve been playing since April, maybe May. I know I started not long before the last express event.

Thanks for letting me know!

I’ve moved this over to the support section, sometimes this problem occurs when a character/account is too new but it seems that you meet the criteria for trading.

Hello @zabarak42,

Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

Regarding your concern about your trusted account here’s a post that can help you clear your doubts:

If you need further assistance in any other issue please don’t hesitate in reaching us again!


Hello, I was playing on EUW now I made another account on EUC and I wanted to ask if I also need to pass that cryteria to make it trusted since right now it shows me that problem with trusted account

Hello and welcome to the forums @alexandru9707,

I am sorry to hear you are experiencing an issue similar to the one on this thread but I heavily suggest against replying on top of older posts in order to avoid having yours overlooked and also due to the fact several patches have been applied since this post was last replied to, possibly addressing the initial issue and even if yours seems similar, it may not be the same.

I am sorry to hear you seem to be having issues with getting your trusted status from Steam to reflect in Lost Ark. Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here:

  • Initiating player-to-player trades (requests can still be received)
  • Sending in-game gifts
  • Exchanging Royal Crystals for Gold
  • Sending in-game mail with attachments

Some additional restrictions were added with the Patch update on July 20th:

Added new preventions to deter gold sellers. Paid gold (purchased from the currency exchange) will have a 3-day withholding period. Gold that is under a withholding period will be called ‘withheld funds’. Gold without a withholding period will be called ‘available funds’. Withheld funds will be restricted in the following ways:

  • Cannot send withheld funds through mail
  • Cannot deduct from withheld funds when accepting billing mail
  • Cannot use on 1:1 trades
  • Cannot use in Auction House
  • Cannot use in Marketplace
  • Cannot use in Loot Auctions

This is part of a security measure that is in place to combat bots and of which you can further read about here:

In order to make your account trusted you will need to have performed a purchase(s) for at least $5, where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator

Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor mobile authentication for the first time and up 30 days depending on Steam’s clear time.

I hope this helps and see you in Arkesia! :wolf: