I left the game, and when I tried to come back, my main character is not logging in

I arrived at the Destiny Led by Light quest, went to Trixion and talked to Beatrice. When reaching the end of the dialogue, the game crashed for a few seconds and exited the dialogue, without the cut scene that should have existed. I thought the game had crashed and i restarted it, and when I returned to the game, my main character couldn’t connect to the game.