Hello @andyj8123,
Welcome to the Lost Ark forums!
I hope you’re doing good.
I’m sorry that you lost your entry to Gate 6 of Brelshaza.
If this happened due to a disconnect, I’d like to inform you that, we have a system that allows for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
You can read more about this in the Update to Timed and Ticketed Content Lockouts official post.
Hope this information helps.
Have a great weekend!
This wasn’t due to a disconnect, I left the raid after we cleared gate 5.