I lost my Aira's Oculus run

[FUQKANVASBHD]

My group did not fully load in and I lost my ticket to Aira’s Oculus Hm

IGN:Heisse
Server: mari

The group that I had found through party finder did not load in, im not sure what happened, but I have it clipped.

after that loading screen, I was disconnected off the loading screen and lost my ticket.

[Santoryu]

Hey there @FUQKANVASBHD!

I’m sorry to know you had issues while entering to Aira’s Oculus.

We don’t have the option to re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance).

We have a system in place that will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If the cause of disconnection was a server-side issue, the delivery of the replacement entry ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Here’s a link to the official post about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

I hope this helps and let me know if there’s anything else I can do to help. Stay safe!