I lost my Hall of Sun ticket

Im doing my daily chaos dungeon on Moon level 1. It dropped Hall of Sun ticket, it showed up on the system message. After clearing the dungeon, I was happy that i got a ticket for sure. Until I open my inventory and its not there. I asked the support team and they asked me to post it here. I cant provide a screenshot, which normally who took a ss on their system message. Sadly lost my 10K+ gold from losing that tix.