I lost my vykas entry count

the game crashed while the boss is almost dead and when i log back in everyone is already got their rewards and i didn’t .
and when try to do vykas again my entry count is gone.

Hello @iankaunangmd29!

Sorry to know you had issues in the middle of a Vykas run.

We don’t have the option to re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance).

The current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects. Once determined the cause of disconnection was a server-side issue the delivery of the re-entry ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

More details can be found on this official post:

If I can help with anything else let me know, stay safe!

But what if the person didn’t disconnect finished gate 1, tried going into gate 2 later and they are locked out?

Imagine joining a raid in World of Warcraft, getting a disconnect and after reconnecting you cannot join your guild mates anymore, because “shit happens”.

Welcome to the year of 2022, Amazon Games Studio and Smilegate.

You even make the Weekly Raid IDs a slot machine.