I lost Turn the abyss Dungeon ilv 1370 Aira's Oculus

After server maintenance. I matched to abyss 1370. and I crashed after that. I went back and forth but I lost my turn Abyss ilv 1370. Contacted support but the answer was: sorry?
I hope my problem is solved

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I got the same. I lost all of the login event rewards. I was never told that they must be claimed by a certain date. There is a date range on the top of the screen but no where does it say you must claim the item before the last date. Today would be the last day for the previous period anyways and all of the items I was rewarded are all lost to me. Garbage.

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I don’t understand that I have to wait 1 week to get back. but it disappears for some reason, it’s definitely the game’s fault. Why is it not satisfactorily resolved?

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