Welcome to the Lost Ark Forums; hope you’re great
I’m sorry that you lost valtan rewards, I understand how frustrating this is.
In this case, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations. Please keep in mind that the current system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
If determined this was a server-side issue, the delivery of the replacement ticket could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.
We can’t guarantee that you will be receiving a ticket, I apologize for the inconvenience.
Here you can check the original post from our Community Manager:
Update to Timed and Ticketed Content Lockouts
Also for the connection if you want to give it a try when you have a chance:
Try adding Windows firewall exceptions manually:
Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
Click Allow an app or feature through Windows Firewall and then click Change settings.
Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the game is missing from the list, you must add it.
Click Allow another app…, locate and select LostArkLauncher.exe, and then click Add.
Once you’ve done that, make sure that Lost Ark has check marks under both the Private and Public columns.
If the issue persists, here’s some more stuff we can try:
Hope this helps