I need help. Stuck on loading screen

is anyone here having the same issues? game freezes after the tripod studios loading then after few minutes game just crashes. i tried everything. everything works fine until the maintenance yesterday.

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you need to provide your character name and server for them to help you @aePixie

my character name is polengg and server is enviska. thanks for the response!

Hey @ralphjayson5795,

Can you confirm if the name of the character is spelled correctly? I’m asking because when I searched for your character on that server I couldn’t find it.

hi sorry!

Character name : Polenggg

Server: Enviska.

Thank you so much


Thank you so much for replying, I’ll work on this right now.

thanks again!

Hey @ralphjayson5795,

I moved your character to a safe zone, you should be able to load your character with no problem now, please launch Steam as administrator and run a game file verification before launching Lost Ark.

Let me know if you need further assistance! :mage:

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thank you so much! im on it right now.

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I have exactly the same problem, game freezes on amazon games logo
Can u help me plz?
Chara: Dievith (I dont remember if this character was the last im used)
Server: Wei


Hello @Dievith. I hope you are well today.

It is done,
I already moved your character.
Please check and run steam file before open the game again.

Anything else we can do for you please let us know!

Safe travels in Arkesia. :crossed_swords: :man_mage: