I paid 100€ and I can't play the game

I just paid 100€ for playing 3 days before the launch of the game, I have only 24h playing the videogame because I can’t access (I have more than 10k of people before me accessing the game and I am waiting for hours in a queue), I accept that, but what I don’t accept is that after waiting ayer for maitendance yesterday more than 11 hours, today afternoon I tried to access at 15pm, I could access at 20:30pm, and when I could access I dont have the crystalline aura I should have because I paid for it with my 100€, the shop in game is not working and suddenly something happened with my Internet for a minute and I am in a queue of 18k of people.