I purchased a Crystalline aura 2 weeks ago and its missing from inventory

I purchased a crystalline aura 2 weeks ago, and its missing from my inventory (didn’t want to use it in case I went on vacation)

I contacted support but they told me to post it here.

Bumping if anyone can help, I just want my crystals I spent back to repurchase or get my 30-day crystalline aura.

Hello @Blast

i’m sorry you’re having issues with missing crystals.

You can also wait for the recent maintenance to address this issue.

If the issue persists, I checked your account kindly refer this post to our live support and they will help create a ticket for the DEV team to resolve this since it seems like a bug, you can get in touch with our support from the link below -

Contact Us | Amazon Games

Cheers.