I recieved 2 founders pack in this event


I just recieved my bonus Platinum Founder’s Pack, but alongside it, i recieved a Silver Founder’s Pack out of nowhere.
2 days before the 3 day ahead bonus, i refunded my silver, and bought the Platinum, but at the launch i did only recieved the Platinum. Idk why i got a random silver now.
I’m not claiming it till i get news about the situation. I don’t want to get accused and banned by item dup or bug exploit, since i’m not guilty.
Could any GM contact me so we can solve the situation? I haven’t found any place i can submit a ticket. I just want the Silver Pack removed from my Product Inventory Tab