I'm having issues with trade

Hi ! I have steam guard and spent on steam but a i cant trade with players, I’m Crewxq 1470 gear score, 1277 hours in lost ark. I’ve been blocked since launch

Hello and welcome to the forums @juanxls1,

I am sorry to hear you seem to be having issues with getting your trusted status from Steam to reflect in Lost Ark. Please note that accounts that have not met certain requirements with Steam will have lower purchase limits and will not be able perform certain in-game actions as listed here:

  • Initiating player-to-player trades (requests can still be received)
  • Sending in-game gifts
  • Exchanging Royal Crystals for Gold
  • Sending in-game mail with attachments

Some additional restrictions were added with the Patch update on July 20th:

Added new preventions to deter gold sellers. Paid gold (purchased from the currency exchange) will have a 3-day withholding period. Gold that is under a withholding period will be called ‘withheld funds’. Gold without a withholding period will be called ‘available funds’. Withheld funds will be restricted in the following ways:

  • Cannot send withheld funds through mail
  • Cannot deduct from withheld funds when accepting billing mail
  • Cannot use on 1:1 trades
  • Cannot use in Auction House
  • Cannot use in Marketplace
  • Cannot use in Loot Auctions

This is part of a security measure that is in place to combat bots and of which you can further read about here:

In order to make your account trusted you will need to have performed a purchase(s) for at least $5, where sometimes Steam will require a period of 30 days to have passed from the date of the purchase. You will also need to set up the Steam Guard Mobile Authenticator specifically for this status update to take place.
How to set up Steam Guard Mobile Authenticator

Please note it may still take several hours for your account to become ‘Trusted’ after activating two-factor mobile authentication for the first time and up 30 days depending on Steam’s clear time.

I hope this helps and see you in Arkesia! :wolf:

I’ve done all the steps but mine still can’t send email and trades and steam support said they can’t help me with that

Hello @juanxls1,

Thank you for getting back to us and clarifying you have completed the steps. Unfortunately, if that is the case and the Trust status has still not updated between Steam and us we are unable to modify this and can only suggest to wait on it to eventually reflect, without a specific time-frame to provide.

Best of lucks and see you in Arkesia! :wolf:

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