In-game store bug

is anyone having issues with the in-game store and adding crystals? I was trying to add crystals via steam so that I could change my guild name and kept getting “purchase failed” without an attempt to even open the steam store. tried a full restart of steam and same error, also tried after a reboot of PC and still nothing.

I am unable to purchase as well

it’s strange because a few people within my guild NA West - Valtan, have been able to purchase through steam and others can’t, myself included.