Heroes of Arkesia,
As we continue our battle against bots in Lost Ark, we want to let players know that will be rolling out a wider, massive wave of fresh bot bans over the course of the next week. While we are always banning bots from the game, with this large-scale ban wave you should expect to see more significant fluctuations in the number of concurrent users playing Lost Ark, and queues should decrease over time.
If you somehow get caught up in this large-scale ban wave, know that our support team will reviewing ban appeals with extra diligence while this is ongoing. If you find your account incorrectly suspended or banned, please file a ticket directly with our support team so that we can get you back in the game as soon as possible: Appeal a ban - Support | Amazon Games
We know that the botting issue has been an ongoing pain point for players, and that there’s still work to be done. Our teams at Amazon Games and Smilegate RPG are continuing to work through a variety of tools and options to rid Arkesia of bots at a larger scale. We have shared insight on some of these efforts in the past (Regarding Bots in Lost Ark - News | Lost Ark - Free to Play MMO Action RPG), and will provide additional details on future plans when we can. Until then, we appreciate your continued patience.