Very close to 3 days, yup. I was not able to log in at 10:30pm MDT on Friday…
Try again please in an hour or so. Heard reports of 3 day thingie going on regardless.
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Also, please mention in your original post that you were suspended from the forums as well for 24h and it got lifted. That’s very strange.
As Chetsu suggested I mention - I received a roughly 24 hour forum suspension as well that was mysteriously lifted.
Very odd.
bump for relevance
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You do know they do not have to provide you with a reason for your ban, right?
Also, they will tell you the reason for your ban.
I am gonna go on a wild hunch and say that you broke the EULA. But you already knew that.
It’s not fair to blame amazon when you were the one in the wrong.
And they aren’t gonna randomly ban you.
Why defend them, when they themselves said that it was a false positive and it was going to be lifted?
You’ve never dealt with customer support. They say incorrect things all the time.
The guy still hadnt told us what the ban was for.
They will straight up tell you if you ask.
My guess is RMT or botting.
Hence, the reason for this post “Incredibly Dissapointed by Amazon’s Support Team”
This is them with EXTRA due diligence
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If you ever change your mind or want to see if you could login again, then I would recommend reaching out to the steam support folks if you haven’t already to see if they can clarify this issue on the assumption of giving AGS the benefit of the doubt that your account is actually unbanned at the current moment, but the steam platform detected your multiple attempts to login and giving you that notification pop up and hasn’t gotten the memo yet.
Afaik, steam support is fairly quite responsive and better to communicate with so I would recommend reaching out to them to see if they could potentially resolve the issue or reflect it back to the AGS/SG. Don’t forget to share the emails screenshots with them to show that it has been resolved if that would help warrant any credibility to influence them to try to do something on their side.
As for an explanation of why you were a false positive ban, due to AGS/SG temporarily increased efforts of banning bots, they released a statement saying that there will definitely be false positives in the following days and weeks while they continue to issue out this lengthy bot crackdown. So, you’ve have either been seen to many times doing activities that bots could be seen doing or been at certain hot spots that bots populated for a invisible unknown system to flag you down or you were reported x amount of times by different individuals regardless of what kind of behavior you were exhibiting as it’s a thing for some group of people to mass report an individual to get them banned.
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Thanks Phoducer. I’ve actually already tried talking to Steam support, and unfortunately they cannot do anything. When you go into the “ban section” of your steam profile they even state this up front. It’s something along the lines of “we cannot do anything about game bans levied by 3rd party game makers”.
I’ll try live chat again a little bit later today to try and convey the fact that I was supposedly already unbanned.
Best of luck. Live Support is definitely way better and could potentially lead to some positive change or hopefully to another human being that would be reasonable enough to try and help by reaching out to AGS/SG counterpart to confirm and what not.
For anyone else who may be experiencing soething similiar, I was was just told by AGS live chat that essentially “my account is ubnanned, but for some reason the unban isn’t taking”. He will attempt to escalate.
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good news @Satherial i hope this get resolved quickly and i hope you come back and play the game <3
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Lets make this quick:
-
No compensation For 1 full week of Not being able to Progress through svern (this even killed some Guys Main Progress For a full week)
-
No compensation For Red Portal Bug
-
No compensation For clickbug
-
No Stronghold buff with whykiss (yes, whykiss)
U are Not the only one disappointed.
It’s a free game. U can pay for some stuff but everything u mentioned is free. So u have no right for a compensation. 
Do they really tell? I would assume it at max something like “botting” or broken terms or such. Anymore than that or detailed information is a free and dangerous guide for botters and cheaters to maneuver their system.
Glad they arnt ghosting you! Hope you get to play with us soon!
I am able to log back in now. No official word on what the ban was for yet (I just randomly tested my account this afternoon and it let me log in). Also still officially banned on steam (not sure what the repurcussions of that are). They are still trying to resolve that portion.
Thanks to whomever helped push this through.
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You were emailing them on a Saturday and Sunday… you haven’t learnt yet that AGS don’t work weekends?
You expected a response during this time?
I’m glad you got there in the end, but if you haven’t realised that even CMs don’t respond on a weekend, you’re a fool.