Ingame time vs twitted

hello, i was afking from :25 to :30 somenthing, went to do chaos dungeon and got kicked out of the game at 20%, name :Bigmeerkat server Moonkeep EUW

Hey @cuddlymeerkat,

Thank you for taking the time to reach out to us,

I know how frustrating this can be, we don’t have a way to re-grant daily or weekly entries to content manually, we have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that they will be receiving a ticket, I apologize for the inconvenience. Here’s a post that explains better how this system works.

A few key points I wish to highlight and the first one is very important in this case:

  1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.
  2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Hop this helps! :magic_wand: