Injustice tolerated in Lost Ark?

Injustice many people receive 4-5 times their packs and accumulate gold rewards and tokens. And we who paid packs at 100€ and who finally have less to gain because we don’t have a bug??? Where is the logic in that. It’s totally outrageous especially since the pack is only valid for one character!
Some who paid less money to buy the pack will they be able to stuff 4-5 characters with this same founder pack?
I read the charter before playing, it is well stipulated that no injustice that can give an advantage over others is tolerated otherwise it will be sanctioned…
Lost Ark tolerates injustice?