Introducing the Europe West Region

On Thursday, February 17 at 6PM CET (9AM PT), we will open a second region for European players. Before you decide where to call home, here’s everything you need to know.

Due to overwhelming demand in Europe we are opening a second region for players: Europe West. This has been a complex process that required 24/7 effort from both the Amazon Games and Smilegate RPG teams. We want to thank you for your patience while we worked on this. We’ve been blown away by the number of players and can’t wait to welcome more of you into Arkesia.

The new region, Europe West, will go live at 6PM CET (9AM PT) on Thursday, February 17

We expect opening a new region to reduce, not eliminate, queue times for Europe Central. However, players choosing the new Europe West region are much less likely to experience long queues. Please note, if you move to the new region you will continue to be able to use your Royal Crystals and Crystalline Aura but no redeemed, claimed, or acquired items move with you. The launch celebration gift we announced on Sunday will be granted to all players (regardless of server or region). Anyone who logs in and enters Arkesia between February 20 at 8:59AM CET (February 19, 11:59AM PT) through March 2 at 8:59AM CET (March 1 at 11:59PM PT) will receive the gift. In addition, for players choosing to play on Europe West, we’ll be granting some progression support:

  • We understand that players have been collecting daily attendance rewards since launch and we don’t want players migrating to Europe West to miss out, so the last 10 days of daily attendance rewards will be granted automatically to all characters on Europe West with the next maintenance.
  • Europe West players will also see special daily attendance rewards for the first 10 days of the Europe West server launch, in addition to the daily attendance rewards mentioned above.

The Europe West region will launch with eight servers. You may need to reboot the client to see Europe West and the list of servers. Additional servers will be opened if needed, based on population levels. The eight starting servers are:

  • Rethramis
  • Tortoyk
  • Moonkeep
  • Stonehearth
  • Shadespire
  • Tragon
  • Petrania
  • Punika

Founder’s Pack Redemption

To make playing in the new region a more reasonable choice, we will be granting all Founder’s Pack purchasers that have purchased through Steam or redeemed their key from Amazon to their Steam account before 12:00PM PT / 8:59PM CET on February 14 (even if it is still in your Product Inventory in-game) an extra set of the exclusive items from the Founder’s Pack they claimed alongside additional Royal Crystals. Players will begin receiving these grants on Friday, February 18, and they will roll out throughout the course of the day. Find out more here.

The additional Founder’s Pack items will be claimable on any new server you choose, so we encourage you to wait and find a perfect server to call home before claiming.

Thank you, heroes of Arkesia!

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The Europe West servers are now available. You may need to reboot the client to see Europe West and the full list of servers available.

Thank you for your patience!

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We are finding that some players that are seeing 10027 errors when trying to connect to the new Europe West region. If this occurs repeatedly, you will need to restart not your Steam client in order to resolve this.

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