All of my saved customizations are giving me an error "Invalid Customization Info. Failed to load. Customization saved in slot (number) will be discarded.
Any reasoning behind this after all this time? Have never had an issue loading my saved settings before?
Hello @aehaze08 ! Greetings and hoping you are well today.
Thank you for reaching out with your concerns.
I am really sorry about this inconvenient. I’m sorry it took us some days to response you.
Are you still having this issue?
I would like to provide some steps/troubleshooting to see if we can improve your experience so far.
First lets run an integrity check on Steam:
1-Restart your computer and launch Steam.
2-Next, you can either right click the game in your Library, or click the gear icon from the game’s Library page on the far right.
3-From the drop down menu, select Properties.
4-Select the Local Files tab and click the Verify integrity of game files button.
Steam will verify the game’s files - this process may take several minutes.
Steam Support :: Verify Integrity of Game Files
Please let us know if this helped you out.
I get this error as of today, not yesterday.
“Invalid customization info. Failed to load.”
Hello @LightYearsAhead !
I’m sorry to hear about you experiencing this customization errors. I understand how this can be quite frustrating! Have you tried the troubleshooting mentioned in the post by @GoHi ? Verifying the integrity of the game files can help restore some file that could be corrupted and causing this issue, or other issues in general.
Additionally, if this fails to resolve your issue, I’d recommend that you reinstall the game and see if it helps!
If this general troubleshooting fails to help, I’d recommend that you go ahead and Contact Us so that one of our colleagues can help you raise a web ticket based on your specific situation.
I do appreciate your patience!
I hope this information helps, and don’t hesitate on letting us know if you were able to resolve the issue!
Farewell!
I have done the troubleshooting steps.
I think my problem is related to something else. my martial artist presets I’ve converted from KR version works fine but not for mage class.
Hello again
I understand, I apologize for the situation. In this case, I’d strongly recommend that you Contact Us via the link provided in my last post so that the tema can give you further assistance. Thanks again for your patience!
If this general troubleshooting fails to help, I’d recommend that you go ahead and Contact Us so that one of our colleagues can help you raise a web ticket based on your specific situation.
Farewell!