Is it possible to put the 2nd founders pack back in product inventory?

Is there any way to get the 2nd platinum founder’s pack back into Product Storage if I claimed it on the same server as the original?

I will be honest, it may have been explained somewhere, but I was not clear on what a roster was when I started playing. I didn’t understand that each server had its own roster. I only had one character on one server. I thought the roster was account-wide not server-specific. I also didn’t understand what claiming an item from product storage meant. How could I?

Long story short, I claimed the 2nd founders’ pack on the same server, but have not opened it. I have since created a character on a different server. Is there any way to get the founders pack back into product inventory? I submitted a support ticker, but have not received a response.