Is this game a joke?

With the new May patch everyone’s all hyped up, but the random disconnects and long load times is just disappointing. The latest patch was suppose to fix these issues so I held onto my argos P3 and valtan normal run till today after the update. Then only to be disconnected mid-fight in both occasions. Now that i’m locked out of the fight till next reset with no loot, I asked amazon support and all they said was just copy-pasta saying, “that’s not something we can help with, wait till next week”.
Probably my first and last post here, and I feel extremely bad for those who whaled thousands of dollars just to get service like this. (not the rmt-ers ofcourse)