You are now connected to Charlie from Amazon.com.
Me [12:35:40 PM] : Issue: Lost Ark - Account: Something Else
Charlie [12:35:42 PM] : Hello, my name is Charlie. I’m here to help you today.
Me [12:35:46 PM] : Hello
Con [12:35:50 PM] : Hello, my name is Con. I’m here to help you today. Are you contacting us about Lost Ark or New World?
Con [12:36:00 PM] : Lost ark
Con [12:36:12 PM] : so who are you Con or Charlie ?
Charlie [12:36:35 PM] : I am Charlie
Charlie [12:36:41 PM] : How may i help?
Me [12:36:46 PM] : and there is also a Con 
Me [12:37:07 PM] : are you making fun of me ? anyway, i was wondering why my ban appeal has not been answered in over a week
Me [12:37:35 PM] : Char name Vaishravena, EU Central Brelashaza server
Charlie [12:36:41 PM] : I do not mean to rush you but we’ve been idle for 2 minutes, and I want to make sure our chat’s still connected. If you aren’t able to respond in 2 minutes, this chat will be closed.
Charlie [12:38:12 PM] : I am sorry to hear that, well ban appeals are handled by another team, which is the mod team
Charlie [12:38:34 PM] : I am unable to access to the information regarding bans
Me [12:38:59 PM] : but you can instead check if the case is under review or closed
Me [12:39:11 PM] : that’s what your colleagues did before you.
Me [12:39:24 PM] : i wouldn’t contact you otherwise
Charlie [12:39:29 PM] : I am sorry i am unable to
Charlie [12:39:36 PM] : I don’t have access
Charlie [12:39:43 PM] : I can check the emails sent
Charlie [12:39:45 PM] : Thanks for contacting Amazon Gaming Support. Please click the “End Chat” to end this conversation. Stay safe! Happy Gaming and See you in Arkesia.
Charlie [12:39:52 PM] : To see if they are under review
Con has left the conversation.
Me [12:40:00 PM] : maybe your colleague Con
