Is VPN allowed again?

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1

Today I had a meeting and had to turn on my VPN for some work related stuff. After a while I launched the game and forgot to turn it off. I just noticed a few minutes ago that the game has been running fine. Did AGS gave up on the VPN block?

2

Hello, @Golfire.

Greetings! :handshake:

Please refer to the follwing post from our official Lost Ark Community Manager addressing the usage of VPN:

While we understand that some legitimate players may use VPNs for other reasons, please note that using a VPN is against the Amazon Games Terms of Service .
You can find this in section 5.2 — “You may not use any technology or technique to obscure or disguise your location.“ While your account will not be banned if you used a VPN in the past, we may not allow future connections with these methods in order to prevent any abuse.

Link to the full article: Usage of a VPN and/or Error 10010

As for your question, It is still not allowed to use VPN. It is against the Amazon Games TOS.
Requesting you to please pay more attention while accessing the game, which might result in the ban of your game account, though no abuse intended from you at the moment.

Hope this information helps.
Have a good one! ★

1 Like
3

Probably I was not clear. I launched the game in the past and it would give me a notification since the VPN was blocked. THIS IS NOT THE CASE RIGHT NOW.

I am bringing this to your attention but let me be clear in here.

  1. I am not your test staff, I am doing this in good will because a feature that you implemented to prevent the use of VPN is not longer working.
  2. Want to ban a paying customer who is doing you a favor by notifying you from something that is not working as intended?
3 Likes
4

Hi there, @Golfire.

First of all, I sincerely apologize if the communication came through in a different manner.

It was out of good concern that I’ve mentioned, sometimes though we don’t intend to actually use VPN to launch the game, we might end up doing so. With a genuine concern, I was requesting to pay more attention, so that the account might not get banned for innocent/unaware mistake, not otherwise.

and yes, thank you so much for bringing this to our attention, I’ve already filed a feedback regarding this. So that this will be looked into.

Thanks for your time! :slight_smile: