Items disappeared

The game has become frozen when I exited the dungeon, the zone loading was stuck and did not progress. After restarting the game Crystaline Aura 3 days is gone (it was applied), 10 Crystals are gone, some Gold is gone as well. Not sure what other items have disappeared.
server: Aldebaran
character: Makkana

After logging in today, Crystals have disappeared again (had 20). Crystalline Aura is still missing, can’t reactivate or anything, only purchase another one.

same as me.
logged in today.
recognized my x3 token is gone opher token gone, aiwana token gone, glacier isle token gone. treasure map gone too.
what happening?