Items dissapearing

I just finished all the tower levels up to 50 and after i finsihed,Every item that i should have gotten dissapeared and they are nowhere to be found. And after like 10 minutes i realized that i had no space in my personal storage BUT i did have enough space for the rewards in my pet storage.however even tho i have the Crystaline aura i have no pet storage (i have no idea why)
So i want this issue to be fixed because i want the item that i worked for! Please help me (Proof that i purchased the founders pack and i have the aura untill 3/13 )