also that law only applies if said item is faulty (at least according to google), the item itself wasnt faulty… the servers lagged (see tagged post under news) and your items were delayed… that itself does not equal a faulty product…
thats like claiming you should get a refund because the mailman arrived an hour later than usual delivering an item you bought online
So if im undestanding correctly. you bought multiple times but didnt get the item and this morning they all came at once delayed.
As the other person said this looks like a related issue to the server delay issues in their main post.
Apparently you bought 39 times so was the blue crystals not being deducted while you were buying?
If it was decreasing and you werent getting the item the first few times why did you keep going instead of thinking theres something wrong?
At this point their post didnt mention refund so i highly doubt youre getting a refund.
Since you’ve received the items i dont think anything is going to happen here. You bought from the shop and you got the item.
Responsibility isnt on them if you kept buying and you werent receiving an item you bought. Should’ve been alerted there was an issue the first time you didnt get anything and your blue crystals was deducted.
Additionally if you are trying to refund from steam. youre going to have a hard time.
DLCs are considred non-refundable. This usually includes in game items.
Steam has this phrase in their site and im pretty sure this falls under digital goods that has been downloaded:
read the part on online digital goods… then read over the contract from amazon which you agreed to by playing the game…
you are not getting a refund…
You have the right to cancel and return your order within 14 days, for any reason and without a justification. This “cooling off” period expires 14 days after the day you received your goods (or concluded a contract for services).
However, the 14-day cooling off period does not apply to all purchases. Some of the exemptions are:
plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
goods and drinks delivered to you by regular delivery – for example grocery shopping delivered by your local supermarket
goods made to order or clearly personalised – such as a tailor-made suit
sealed audio, video or computer software, such as DVDs, which you have opened (unsealed) upon receipt
online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
goods bought from a private individual rather than a company
urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can’t cancel the work once you have agreed on the price of the service