Kakul-Saydon entry count

[xyz268986]

Hi Game support,

Our team being discounted through new legion raid yesterday. The servers went down for emergency maintenance which ate our entry count.

I saw many others already got their re-entry ticket mail to them but I haven’t got mine. Can you please check?

Server: West Mari
Character name: Dimedge

[Jormungandrh]

Hello there @xyz268986

I’m sorry to hear about this situation with your game and thank you for sharing the screenshot, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Let me know if you have any other questions!

[oilooC]

so you’re saying that the servers going down is not considered a “verified crash or outage issue on the game server side”?

[Jormungandrh]

Hello there @oilooC, welcome to the Lost Ark forums!

All crashes are handled by the system, it would be unwise for me to assume anything regarding the specifics of any case, if the crash is determined as a situation on the server side then a ticket will be issued, if it wasn’t then it won’t. Unfortunately I can’t provide any further information regarding the details of the system.

Thank you,

[xyz268986]

Hello,

It’s over 24 hours now. If we clear the raid, it will show clear (check mark) for all three gates at right hand side of the screenshot. Since we only clear gate 1, we should have gate 2 available. It said “weekly entry count exceeded” which is due system error. Can we request a ticket to check why system didn’t catch a system error?

It’s the very first week of the new raid, I am really exciting for it and want to clear it.

It’s much appreciated if this can be taken care.

[Jormungandrh]

Hello @xyz268986,

I’m afraid that if you haven’t received the ticket the system has determined that your crash was not eligible for a re entry ticket, sorry for any inconveniences this may cause.

If you wish to provide feedback regarding this system you can do so here:

Game Feedback

Thank you for your understanding.