My entry count has been consumed but I haven’t finished gate 2, please see attached screenshot. Any chance I can get a ticket?
Our party tried to enter gate 2, but it seemed like a party bug that we didn’t get teleported. So after about 10 sec I clicked ‘leave party’, but right after we got teleported in, and I was out of the party. So we left and tried to re-enter, but it says my entry count exceeded…
We are static group, if I can’t do it, my other 3 teammates’ first CD will be wasted as well. So can you please help?
I am sorry to hear about your lost entry and therefore the reward based on getting disconnected during a run but please bear in mind we do not provide re-entry tickets in cases not caused by a verified server crash or outage.
We’ve set up a system that will automatically reissue entries in scenarios caused by a verified server crash or outage within 48 hours. That is to say, if the system does not reissue your entry ticket automatically on this occasion, we will not be able to do so manually. You can read on how we handle these scenarios here.
Note the system counts any entries as consumed whether or not these are completed runs. This means if you started a Gate 1, it will be considered consumed and not allow access to Gate 1 again and Gate 2 will not be accessible given Gate 1 was not completed.
It’s not a server crash, but it’s caused by a well known party bug that many players have experienced - when you try to enter a 4-man dungeon, there’s a high chance that you won’t be teleported and have to leave the party and re-group.
As I have mentioned, my entry count has been consumed due to this, so I don’t think the system will automatically reissue a tick. Is there anyway you can help please?
I received the entry ticket today, thanks a lot for that.
But after I used the ticket, it says ‘all legion raid entry chances have been exhausted.’ But obviously it’s not true, there are only 3 legion raids, and I haven’t cleared Kakul-Saydon.
I am glad to hear you got your entries back. Unfortunately, the system counts any entry attempt as a consumed entry and will not unlock until the reset takes place.
