Kakul-Saydon Re-entry Ticket

[aluong]

Hello Support Team,

NA West - Mari
Username: Salome

I tried to enter Kakul-Saydon G3 this morning, 10/01 and experienced the party bug that would not let me enter the instance. We tried to remake, but the game does not let allow me entry into the gate even though I have not cleared Gate 3, as shown in the screenshot.

[Jormungandrh]

Hello there @aluong, welcome to the Lost Ark forums,

I’m sorry to hear about this situation with your Kakul-Saydon G3 run and thank you for sharing the screenshot, I know how frustrating this can be. We have a system that handles this issue, as we are unable to manually grant any re entry tickets.

Please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to 48 hours, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

Let me know if you have any other questions!

[aluong]

Is there a way to speed up the process? The screenshot shows that I did not finish the gate so I should be able to enter the raid?

Thanks.

[Jormungandrh]

Hello @aluong,

Since this process is all handled by the system I am unable to skip or speed up the process unfortunately. If you wish to share your feedback regarding this issue with the system you can do so here:

Game Feedback

Sorry for the inconveniences this may cause.

[aluong]

Hello @Jormungandrh,

It has been over 48 hours and I have yet to receive a re-entry ticket for Kakul-Saydon G3. I experienced the party bug which does not allow you into the instance which caused this issue. Please advise on next steps.

Thanks

[Solaire]

Hi @aluong.

Hope you’re doing good

There’s an update from our community manager about this situation with this raid specifically; when you have a chance can you please fill the information required in the link below, thank you.

Midnight Circus Legion Raid - Ticket NOT Refunded?

Have a nice day