Keep getting disconnected after raid gate clear or guardian raid

So since the game wide server disconnects, I’ve been experiencing disconnects to character screen every time I have a raid gate clear and sometimes after guardian raids, in any other instance it rarely happens. But those are a 90% guarantee to disconnect.

I’ve had contact with the live support chat and made a ticket but they basically said It’s a problem with my connection but I have no other issues anywhere so I’m at a loss here…

I’ve reinstalled my game, made sure registry and left over folders were gone, updated windows, updated my drivers but to no avail.
I also changed my ethernet cable, plugged my pc directly into the router instead of the network port in my wall, I port forwarded every port I could find for lost ark, I did a live ping while playing but never saw any hiccups when I did disconnect

The error code it gives me is g0x9-spelpwp1p2nt

Does anyone have any idea what else I can try… I’d like to be able to roll for loot instead of missing out on it 24/7…
Please help me, I can’t enjoy this game anymore like this and I’ve exhausted every idea I had.


Same situation here, after last update game keep disconneting me, sometimes even with “region is closed” msg. Thing that fix problem is changing your ISP, when I switched to my mobile ISP all is fine, no single disconnect whole day. No matter what you do or what error you got it’s amazon server/network side problem. Amazon just like some ISP more than other.

Hello @Luminoza,

Welcome to the Lost Ark forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m sorry you’re getting this W0x9-SPCLPWP1PNT error that prevents you to play Lost Ark, I recomend to try this steps that i have found around the forums it have worked for other players and i hope it works for you also:

  1. Please verify the integrity of game with the Steam integrity check
  2. Repair Easy Anti cheat ( Open Lost Ark Application in your Steam library and go to Settings → Manage → Browse Local Files > Open the AntiCheat Folder > Run the EasyAntiCheat_Setup executable file > Repair.
  3. Troubleshoot the Firewall:
  • Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
  • Click Allow an app or feature through Windows Firewall and then click Change settings.
  • Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
  • Click Allow another app…, locate and select the app, then click Add.
  • Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.

I also found a player guide trying to solve this issue worth to read it Guide to fix error [WOx9-SPELPWP1 P2NT] May also fix [G0x9-SPELPWP1P2NT] .

I none of this steps can’t solve your issue then I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.

If you need further assistance in any other issue please don’t hesitate in reaching us again!


I already tried all of those things long ago, and I don’t see what use a new ticket is going to make if they brushed me off last time…

Hello @Luminoza,

I’m really sorry that you already placed a ticket for this and got a bad experience, sadly in this case the only method to follow up on and get the problem reviewed by the dev team is via ticket, it can feel sometimes that the issue is not being solved but you can be sure that they review all the requests and work on a solution.

I encourage you to open a new ticket however you’re on your right of not doing it if you feel you have done it before and nothing happened.

If you need further assistance in any other issue please don’t hesitate in reaching us again!