Keep getting Purchase Failed error

After this week’s maintenance whenever I try to purchase Royal Crystal an error keep popping up saying purchase failed I’ve tried every method i can find like

  • Restarting game
  • Force close steam
  • Launch steam as Administrator
  • Verify game file integrity
  • Checking network connection etc

but non of these worked. When clicking an a Royal Crystal bundle a steam window pop up asking to authorize purchase after click on it this shows up
image

I have enough steam credit to puchase the bundle. Also that I can purchase the 1,000 and 12,000 crystal pack once but the second time the error appears

Hi @Dx001

Hope you doing great!

I’m so sorry for the issue you are having when you try yo purchase Royal Crystal.

Since you have try all the troubleshooting steps you mentioned above and nothing seems to work, please try to contact our live support channel in order to create a ticket to the Devs team to investigate and help you with this problem.

Here is the link to contact live support channel:

Hope this information help you! :wolf:

I have tried to contact Steam support and it seems steam was blocking me from making purchase, after contact with them they said they have updated my account and i could purchase again