Lagging causes Legion Raid Gate entry count error

[adrianojvds]

So I was trying to do Valtan with my striker, got in and from the start it was lagging a bit, but not a big deal.
We went in and started beating the wolf at the first gate and after a minute or two the lag started to become too much, i’m talking about 10 seconds or 15 seconds lag, it even showed a red text on the bottom left. So I tried to message the group so that they at least know what was going on, why I wasn’t doing anything.
After 2 mins or so my game crashed, ok no problem, let me restart my computer and log back in.
I do that and when I get to the mission they already ended it, I got no rewards and was unable to move forward to the next gate, ok no problem again, I’ll just have to find another party to do it.
The problem is, the game says i’m eligible to do the first gate, but the entry count for the week has exceeded. Ok, game crashed, I just got in after they ended it, fair buiseness, since I didn’t do anything to help do the mission, but now I can’t even do the second gate, cause I didn’t do the first, but I can’t do the first cause the weekly count was spent. Got no ticket back do redo it, and I’m realizing I’ll probably won’t get one cause they usualy are given almost imediatly.

[ThunderWolf]

Hello @adrianojvds

Welcome to the Lost Ark Forums community. It’s great to have you here.

I’m sorry for the disconnect during the Valtan Raid. Unfortunately, we don’t have a way to re-grant daily or weekly entries to content manually.

we have a system that takes care of this type of situations in order to provide the ticket back in very specific scenarios, we can’t guarantee that they will be receiving a ticket. I apologize for the inconvenience.

Please have a look at the below mentioned post for more details about the process.

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

Please remember:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

I hope this helps. Cheers!