Last week's disconnection

[iReiie]

Hello , I’ve had a disconnection issue last week on reset day and i got kicked out of my argos raid last phase , and when i got back in i couldn’t buy the chest nor get the rewards from it.
I spoke to many support agents within the last week till today and none of them actually helped or resolved my issue.
Some of the support agents told me i was eligible for a re-entry ticket and some said i wasn’t , it was a bit confusing.
On the last day of the week i spoke to another agent who told me i will get my re-entry ticket on reset day next week , which is today and i didn’t get anything.

[Jormungandrh]

Hello @iReiie, welcome to the forums!

I’m sorry to hear about this issue and the mixed information you have received, allow me to clarify the information.
As of now, live support or forum mods don’t have the option to manually issue re-entry tickets or loot, we have a system in place that deals with these types of situations, please read this post for the full information about this:

Update to Timed and Ticketed Content Lockouts

Heroes of Arkesia, We know how frustrating it is for players to be locked out of timed or ticketed activities when a game server unexpectedly crashes or loses stability. As a few players may have already seen, in an effort to help improve these less than ideal experiences we now have a system in place that will re-grant access to activities in-game that have weekly lockout timers, utilize tickets, or consume a daily bonus (Aura of Resonance) when a game server crash or outage occurs during play…

A few key points I wish to highlight and the first one is very important in this case:

1. The system will only allow for access to be re-granted for players who experience a verified crash or outage issue on the game server side; this will not cover local internet issues or other potential causes of disconnects.

2. Receiving your replacement weekly entry may not be immediate — delivery could take up to a day, and the appropriate ticket will be delivered to your in-game mailbox when it arrives.

We are aware that there are a lot of reports of the system not working correctly and it has been escalated by our CM, as you can see here:

Re-entry ticket valtan - still waiting

Will be putting this in front of the team again Monday and ask for an update.

I’m keeping an eye out for any information regarding this escalation so I can relay that to the forum community, I also recommend that if you wish to provide any feedback you can do so here:

Game Feedback

I appreciate your patience and understading!

[iReiie]

Okay then why did a bunch of players got disconnected / got locked from their raids when it was a disconnection issue that happened that day , Also explain this Valtan bug door closet - #3 by Fostus

[Admonitu]

What is it about the Amazon servers that so many players report d/c week after week and it never gets fixed. And almost all suggestions provided have to do with something clientside when it’s clear that there is something with the server.

There is a very high probability of disconnect after finishing a raid. My friends and I always brace for someone to d/c after killing Argos/Valtan because we don’t want to claim the loots while they are d/c’ed.

If I didn’t know any better, I would say that Amazon purposefully make a random person D/C in the worst timing to cause them to lose loots so they are locked out for the week just to make them progress slower.

[iReiie]

I already progress slow because i only play one character…