Hello.
i received the launch celebration gift 3 days ago in my mail box but i couldn’t clam it cus the server traffic was high.so i logged off and try it the next day. i found noting in my mail box and noting in my inventory. im waiting for 3 days now pls help :C.
IGN: Zarioss
Server: Inanna
Region: Central EU
Hello @ZARIOS,
Thank you for taking the time to reach out to us, I’m so sorry to hear that your launch celebration gift is missing. 
This is an issue we are aware of and we are currently working on solving, please respond to the post below with the required information so the Moderator can include your details to work on this.
Hope this helps! 
How about other missing items? e.g. the missing vanquisher packs mentioned here:
Would really love an official response on this.
Hey @Irate,
I replied on the other thread, as I mentioned there the best thing to do is contact live support.
Hope this helps!