Launch Celebration Gift Gone

Like everybody else my pack is gone after trying to redeem it when the store was buggy even though it showed in the product inventory.
I’m not sure what to do but its been two days and its still not appearing in the product inventory.
I’ve also tried live support but it didnt work after doing all the steps they asked me to do.
Please any mod from Lost Ark let me know how you guys are fixing this issue and if we are getting another one even though the first one was there but it went away.